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Restaurant no-shows prompt fees for reservations

Restaurant no-shows prompt fees for reservations

It was a recent opera night at Sotto Sopra that put owner and executive chef Riccardo Bosio over the edge. The Mount Vernon restaurateur was prepared to serve 95 guests a five-course meal while they were serenaded by a tenor and a soprano. Only 65 showed up.

Now Bosio will require credit card information for high-stakes reservations — and charge a penalty to diners who don't show.

No-shows and last-minute cancellations increasingly trouble the hospitality industry as online platforms such as OpenTable remove the personal interactions reservation once required, and reduce the guilt customers feel for backing out at the last minute, say industry analysts, owners and...