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Orioles announce coronavirus ticket policy, including 125% credit or full refund for home games through May 31

Orioles fans who hold tickets for home games scheduled from Opening Day to May 31 can get either a full refund from the team or have a 125% credit granted to be used at any home game before the end of the 2022 season, the team announced Wednesday.

“The Orioles strive to be the region’s most affordable, family-friendly entertainment destination and we certainly understand how difficult these past few months have been for families and businesses in our community,” senior vice president of administration and experience Greg Bader said in a statement. "Beginning today, we will offer our fans several options for all regular season home games scheduled through May 31, which have been impacted by the COVID-19 pandemic. We are hopeful that this policy will deliver significant added value to many of our most dedicated fans, while allowing those with uncertain or difficult circumstances the flexibility they need to make the best choice for their family at this challenging time.”

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The announcement on the team’s website says that the game credits will be based on face value of the ticket and can only be applied to future game tickets, not parking, concessions or other related services.

Those who wish can also get their money back, the team said, and are asked to contact their Orioles representative or call 1-888-848-BIRD to obtain a refund, or go to orioles.com/update to learn more.

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If fans choose the credit, those will be applied automatically to fully-paid Birdland Members. Those who purchased tickets through Orioles.com or Ticketmaster will be contacted separately, the team said, while those who used other vendors must deal with them directly.

Beyond May 31, the team’s update says that Major League Baseball is working closely with health officials and elected leaders to determine how the rest of the season will be impacted.

According to the Associated Press, teams got guidance from MLB on Tuesday that they could establish their own ticketing policies in the wake of a federal lawsuit filed last week in Los Angeles against the league, all 30 teams and ticket vendors.

Previously, the Orioles’ website had no information on ticket policies for the adjusted season, only asking fans for patience as they worked thorough the problem. For canceled games at their spring training home in Sarasota, Florida, the Orioles refunded all tickets, and Birdland Members who had tickets to the scheduled exhibition game at the United States Naval Academy were also refunded.

But without any clear guidance on what would happen with the season, teams were previously loath to commit to anything regarding tickets. League officials are constantly formulating possible plans to play the season in centralized locations in empty stadiums to keep teams in one place and safe amid concerns about COVID-19, but none have emerged as a likely option.

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