Harford County residents now have a more high-tech way of reporting potholes, dead animals, flooding or other problems to the county government.

Besides calling on the phone or going through the county's website, residents with smartphones can get a new mobile app called "Harford County Connect" to inform county officials of their complaints.


The app, unveiled Thursday by Harford County Executive David Craig, allows users to take photos of their problem and provide GPS coordinates, as well as track all reported problems on a map.

The technology is produced by Los Angeles-based CitySourced Mobile Communications and is available for the Apple operating system (iPhone, iPad), Android, BlackBerry and Windows smartphones.

"Today is another milestone in Harford County," county spokesman Bob Thomas said. "This is another step in Harford County's continuing effort… for open and responsive county government."

In the conference room of the county building at 220 S. Main St., county spokesman Ben Lloyd demonstrated how the app works.

He showed how a photo can be taken with an iPad and GPS coordinates found using the app.

The website, where residents can also report problems directly without a smartphone, is http://www.harfordcountymd.gov/CitySourced.

Craig said it will make it easier to locate problems.

"This is connected to satellites so we will know exactly where it is," Craig said. "It's more efficient and it fixes the problem much easier."

Residents can file complaints about issues including animals, street flooding, graffiti, homeless concerns, illegal dumping, illegal burning, illegal signs, tree concerns, potholes, road debris, street light or street sign concerns, trash removal, untagged vehicles, water leak, yard waste or building code enforcement and noise complaints.

The complaints will primarily be handled by constituent services coordinators Jane Walker and Patricia Gonzalez before they are routed to appropriate departments.