We thank you for taking the time to prepare for this major storm — your careful planning made it possible for all of us to manage the impact of Irene, one of the most damaging storms in our nearly 200-year history. We know that some of our customers were frustrated by receiving multiple estimated times of restoration; however, in a large-scale restoration effort, it is often difficult to provide definitive restoration times as crews often encounter significantly more damage than previously reported. Additionally, we thank you for your help in the restoration process itself. By answering our phone calls and reporting outages, you helped ensure that we restored power as quickly, safely and efficiently as possible. These efforts, along with feedback many of you provided on Facebook, Twitter and bge.com — both positive and negative — not only assisted in these restoration efforts but provided helpful information that will only make our efforts better in the future.