It is a revolution that has been created by the innovative might of technology that is more powerful, superior and totally antithetical to the existing antiquated utility system. We call it Utility 2.0. It literally turns the existing utility paradigm on its head. Instead of a top down, one-way, command and control construct, we get a bottom-up, consumer directed, dynamic and innovative system. Instead of a centralized system that is especially vulnerable to storms, terrorism and cyber-security threats, we get a distributed system that is much more resilient, cost effective, efficient and green. On every aspect of service that we desire — and deserve — it is better.