When you meet Heather, you know she has the vision and policy smarts to pull off these major reforms. She is informed, passionate and knows how to get things done. But my faith in her ability comes from something much more unique: when you hear her speak about her plans for reform — to the justice system, to the schools, to health care — you see her compassion and her desire to solve big problems. Unlike many, Heather really listens, and then she wastes no time getting to work to help improve lives. That's not something a politician can fake, learn or buy.