If you believe your bill is incorrect, that’s a different story. There is still no adequate dispute resolution process in place, even with DPW’s recently announced appeals process. Still, the best first steps are to contact DPW and your City Council member, who can send your request to the DPW’s escalation team. Until the situation is resolved, keep in mind that entering into a payment plan could make you liable for paying the full amount. You also may accrue interest and late fees on the bill while disputing it.