One direct support professional, Charlene, has worked for almost 20 years with Tony who is in his mid 40s, has an intellectual disability and is blind. Tony attends a day program and lives with two roommates. His parents have both passed away, and Charlene plays an important role in his life, helping him get to medical appointments, go to the grocery store and live as independently as possible. As Tony ages, like all of us, his need for support will grow more intense, and he hopes that Charlene will continue to work with him. But Charlene struggles to support her own family on the wages she makes as a direct support staff worker, and she must work nights and weekends, forcing her to be away from her family.