Finally, I hear a lot about the need for the City to improve the delivery of its services. Quality of life issues like illegal dumping, lot mowing, rats, and more, are issues that each person I talk with mentions. I already do lots of constituent service because the 12th District has been ignored. For instance, the 1900 Block of Cecil Avenue's street lights were off for weeks, then I came to the block, talked with the residents who said they had called BGE and the City who said it would take 45 days to repair. I made a few calls to people critical to this issue, and the lights came back on 2 days later. It's this responsiveness and, more importantly, setting the District as a priority, that is needed. The 12th District is my first priority. This highlights another issue: the need for an efficiency audit of the City to see where systems can be changed to include more efficient and effective service, and lower costs for that service. As a management consultant, I know there is a need.