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It was very interesting to read Stephanie Beran's commentary on diversity and its impact on global business and modern day idea-innovation ("Diversity should be more than window dressing in business," March 16).

I am of Indian origin. Born in Kuwait, I lived in India and the Netherlands before settling in the United States. I grew up seeing as to how I could fit in with the people and places that I resided in or frequented such as school, the local park, sports teams, etc. Each experience offered its struggle as well as joy. I look back today and can't help but think how that has placed me at an advantage in the business world, if not now, eventually.

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The key to a thriving business in the future is implementing innovative ideas and understanding worldly perspectives before the competition. That is why I agree when Ms. Beran says diversity is good business, not just in hiring policy but beyond to office management and environment. It opens up people to learning about individual experiences and opining on their take on problems. Everyone attempts to understand the scope of an idea and provides their understanding and solutions. At times, this can be akin to mixing all of one's favorite ingredients into a single dish where the end-product just leaves a bad taste in your mouth and queasy feeling of doubt in your stomach.

While diversity is a good approach to understanding the merging world markets, it's not easy to initially undertake or manage. That is why it is important for firms to implement hiring policies and employment models to encourage an open and engaging platform that encourages people to share without hesitation or fear of judgment. Albeit, there will be some sporadic commentary that will make no sound logic or good business sense but the open communication should leave room for constructive criticism and acceptance. Diversity opens up workers to share, listen, understand and contribute in ways they had never before. You allow for the integration of the smooth talker with the savvy manager and the studious problem-solver into one great diversity and global business model.

Be it cultural, gender or racial origin, it is important to accept the globalization of the American workforce and create pathways to encourage each person to succeed within your business model. There will be some nuances that will slow idea generation and global business innovation. However, early adoption will make for easier adaptation to the merging business environment. It will help to understand the customer in new ways and allow your sales force to build newer and stronger relationships. Diversity is not only a progress in the worldly attitude but an advancement in business protocols.

Arpit K. Sood, Baltimore

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