Isn't it interesting that Mr. Coughlin makes no claims about the company's commitment to treating customers well? Last fall, our Comcast Internet did not work consistently for over 10 weeks. Ten weeks. I spoke with more people than I can remember, encountered only one professional and responsible tech among the five that visited my home, and spent way too much time working from Panera and Starbucks instead of my home office. The resolution was one month of Internet fees credited to my account.