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Maryland E-ZPass forgiving late penalties during website, phone outage

Drivers who use the E-ZPass lane still must pay their tolls, but the Maryland Transportation Authority will not issue late penalties to those unable to pay them between last Friday and this Wednesday because of an outage to the program's website and phones.

Notices of tolls due are mailed to drivers who use the lanes without an E-ZPass device. Late fees, in addition to the cost of the toll, are added after 30 days. The MdTA will not forgive the cost of the toll — just any late fee arising from not paying it by Wednesday.

“Just because you don’t have the ability to pay, we’re obviously not going to give you a civil penalty,” said Kerry Brandt, an MdTA spokeswoman. “The toll is not forgiven.”

The program’s contractor blamed “a series of network/communications changes” for the technical outage, which began intermittently on Friday, Brandt said.

The E-ZPass Maryland call center resumed normal operations by Monday afternoon, although the agency warned of long wait times “due to high call volumes.” The E-ZPass Maryland website and the system’s Interactive Voice Response system (1-888-321-6824) were back up as of Tuesday morning, the MdTA said.

“Staff continues to work on resolving the technical issues and apologizes to its customers for the inconvenience,” the Maryland Transportation Authority said in a news release. “The E-ZPass Maryland system was not breached, and customer accounts and data have not been compromised.”

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