A computer glitch caused some Baltimore water bills to go out with a shortened reading period, the city Department of Public Works said Monday.
DPW said the next bills may show higher consumption as a result of the shortened period in this billing cycle.
“The next bills may show greater water and sewer consumption as a result of an extended reading period that is needed to keep this billing schedule,” DPW officials said in a statement. “But fixed charges and fees will not increase, and customers will not end up paying more than they would have otherwise.”
DPW said the glitch was caused when a security patch was installed on their computer system.
The glitch comes after customers have complained for years about erroneously high water bills. The switch to the new monthly payment system from the previous quarterly system was part of a raft of changes meant to improve the city’s water billing process.