"Professionally, M. Gutierrez's reputation [precedes] her," Syed wrote. "Her presentations in court are remarkable, as is her success rate. Personally, she has a warm, caring, even motherly atmosphere that offers me a great deal of comfort. It is not her winning record, however, that compels me to retain her. It is her hard work, determination and belief in my innocence that assures I am in the best hands."