The problem: A Comcast cable was routed through a Hanover gutter.
The backstory: For more than a year, the Comcast cable lines in Nicky Frantz's Hanover neighborhood had been installed in an unexpected way.
firstname.lastname@example.org, an e-mail address listed on Comcast's page on the social networking Web site Twitter.
A Comcast representative responded by Dec. 17, asking for her address, but it still hadn't been fixed when she returned after the holidays. So Watchdog called Comcast, and on Wednesday, Frantz's husband had good news to report: "He called me [and said], 'You'll be happy to know Comcast is here,' " she said.
Their service was out temporarily but was restored by the time she returned home in the evening.
Comcast spokeswoman Aimee Metrick wrote in an e-mail that cables are sometimes installed that way temporarily but are usually replaced with a permanent solution. She apologized for the inconvenience and the delay in responding to Frantz.
Who can fix this: Metrick said customers can call 800-COMCAST or 410-427-9600 in the greater Baltimore area to report a problem.
After calling attention last week to unlit street lamps along the Harbor Promenade, Watchdog wants to clarify who is responsible for maintenance on the waterfront path popular with joggers and dog walkers. The city takes care of sections of the path that are city-owned, such as in the Inner Harbor. Other segments are easements on private property, and the owners are responsible for maintaining the brickwork and other features.
Union Wharf, the segment highlighted last week, is on private property, but the city developed that section of the promenade. As described earlier, transportation officials are working to get the lights lit as well as to identify why they were without power from the outset.
Is there something in your neighborhood that's not getting fixed? Tell us where the problem is and how long it's been there by e-mailing email@example.com or calling 410-332-6735.