Begging for customers

The Baltimore Sun

Free antibiotics. Cheap steak dinners at luxury restaurants. Heavy markdowns on clothes and furniture. The option to return a new car if you lose your job. Discounted tickets to the symphony.

As the country's recession has pushed consumers to curb their spending, companies are offering some radical promotions to snare their business. Industry experts predict that companies will have to continue their aggressive discount strategies to survive after more dismal reports yesterday from the nation's retailers showed that consumers kept pulling back on spending during the holiday shopping season.

Restaurants such as Ruth's Chris Steak House and the Cheesecake Factory have created "economy-proof" or cheaper menus. Grocery stores such as Giant Food and Wegmans Food Markets Inc. have lowered their prices, including on some antibiotics that won't cost consumers anything at all. Hyundai, well aware that many Americans are too worried about losing their jobs to buy a car, vows to take back a vehicle from anyone who finds himself in the unemployment line. And several arts organizations are offering discounts to recently furloughed state workers.

This past holiday season saw some of the steepest markdowns in years at department stores, discounters and other retailers trying to lure in shoppers. But more companies seem to be upping the ante, as the country dives deeper into a recession and consumers remain scared to spend.

"Everybody is rushing to bring out a dollar menu, $4 menu or some other big promotion," said Roland Rust, chairman of the marketing department at the Robert H. Smith School of Business at the University of Maryland. "They're trying to have some kind of stopgap approach that will keep them customers during this rough period of time."

Retailers said yesterday that the critical holiday season was the worst since at least 1969, with the International Council of Shopping Centers reporting that sales in November and December dropped 2.2 percent from a year ago. Even Wal-Mart, which had seemed to be immune to market conditions, did worse than expected.

The climate has forced many stores out of business, and retail experts expect a wave of closings in coming weeks. Macy's said yesterday that it will close 11 stores, though none in Maryland. Women's apparel chain New York & Co. said it would close up to 50 stores during the next five years, but it didn't disclose where.

In Maryland, Champion Billiards & Bar Stools and furniture store National Wholesale Liquidators are closing stores. Columbia-based Mammoth Golf is liquidating its store.

"When the economy gets rough, golf becomes a luxury item," said Chris Thompson, the golf store's former president.

Pikesville-based Big Steaks Management, which operates several restaurants in the area including Babalu Grill, Blue Sea Grill and various Ruth's Chris Steak House locations, began looking at ways to cut costs after seeing a slowdown in business last year.

At its high-end Ruth's Chris locations, the company cut the cost of menu items by $1 - the first price cut in five or six years - and began offering a lower-priced bar menu for the first time.

It added a $39.95 stuffed lobster and steak entree late last year. A similar dish would normally cost more than $60. The restaurant company also said a meal with a salad and a side dish it began selling for $35.95 has become more popular as diners cut back. A steak alone cost that much in the past.

"People are much tighter with their money," said David Sadeghi, Big Steaks' chief operating officer. "They're looking to get the most out of it. And that's how they're deciding where they'll spend."

The Cheesecake Factory created a separate "special menu" last month with new items such as tomato basil pasta and chicken pot pie priced at $11.95 to $14.95. Nearly half the restaurant's regular menu already has items in that price range.

"We do know that people have less money to spend to dine out," said Mark A. Mears, senior vice president and chief marketing officer for the Cheesecake Factory.

The restaurant industry has been hit particularly hard by the recession because dining out is such a discretionary expense.

Restaurant owners reported the sixth consecutive month of negative same-store sales results in November, the latest numbers available, according to the National Restaurant Association. About 66 percent of operators reported a decline, the association said.

"You'll see a lot of restaurants are offering special values or different promotions just to drive traffic," said Maureen Ryan, an association spokeswoman.

Grocery stores also are battling it out for consumer dollars. Even as people eat at home more often, it doesn't necessarily mean they're spending extra on groceries. Many are trading down to less expensive private label products and lower-priced cuts of meat. Some grocers are cutting prices on various items. One way Giant and Wegmans are trying to appeal to penny-pinching consumers is by offering certain antibiotics free of charge.

The programs, which offer certain generic drugs to customers with a prescription during the next several weeks, has been used by other supermarkets around the country in past years to better compete for customers' spending on other drugs and groceries.

Several arts organizations, including the Baltimore Museum of Art and the Walters Art Museum, are offering discounts to the 67,000 Maryland state workers who were recently required to take furlough days. Under the program, the Baltimore Symphony Orchestra offered the workers two tickets for the price of one to select shows.

"This is a tough economic climate for us all, so we're having to be responsive to the fact that all customers are tightening their belts," said Paul Meecham, president and CEO of the Baltimore Symphony Orchestra. "We're trying to create incentives to get people to continue to go out for varying entertainment."

Marketing professor Rust said promotions like these work if they're well publicized.

Antwerpen Hyundai Catonsville hasn't seen a sales boost yet under a new program that will take back cars from people who lose their jobs, suffer a physical disability or are self-employed and forced into bankruptcy. Hyundai said it will let customers return cars within a year of the purchase, and the company will cover $7,500 worth of depreciation.

"It's an unbelievable program," said Al Youhana, Antwerpen Hyundai's manager. "There hasn't been a lot of response yet, but it's only been [a few] days. It's a good selling tool, though."

Shoppers seemed to be responding well earlier this week to Wegmans' free antibiotic program.

Reza Kaliush, 50, of Freeland, visited the Hunt Valley pharmacy to pick up an antibiotic prescription for a throat infection. He wasn't aware of the new offer but praised it after learning the details, saying any savings are helpful.

A project manager for the Maryland state government, Kaliush said he spent several days last month on furlough as part of a budget-cutting measure. "Every dollar and cent is counted these days," he said.

Janet Kyte, 70, of Parkton, visited Wegmans' pharmacy with a lung infection. She was allergic to the generic antibiotics that Wegmans was offering free, so she had a prescription for Avelox, an antibiotic sold at full price. The drug cost $121 for 10 pills; she paid $52 of that while her insurance covered the rest.

Wegmans has 41 antibiotics on its free list; all are generic and cost between $8.99 and $13.99 for a course of treatment.

But Kyte said that her husband and two other relatives had throat infections, and they might be candidates for the Wegmans offer.

A retired social worker, she said the downturn has hit her hard.

"If you're on a fixed income you can't make ends meet," she said. "It's very difficult."

Baltimore Sun reporter David Kohn contributed to this article.

Incentives to buy


Hyundai offering give-back programs for buyers who lose their jobs.

dining out

Several restaurants

offering discounted

menu items.

dining in

Grocery stores cutting prices to compete for customers.


BSO offering two tickets

for the price of one to furloughed state workers.


Expect deep discounts

to be extended into the spring shopping season.

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