IN WASHINGTONNursing home complaints are ignored, GAO...

THE BALTIMORE SUN

IN WASHINGTON

Nursing home complaints are ignored, GAO reports

Complaints about the abusive treatment of elderly people in nursing homes are often ignored for many months by state and federal officials, congressional investigators said yesterday.

Relatives of people who have died in nursing homes told Congress they were outraged that no one had looked into their complaints about substandard care.

William J. Scanlon, director of health care studies at the General Accounting Office, an investigative arm of Congress, said that complaints about serious harm to nursing home residents "often go uninvestigated."

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