Advertisement
News

Keep it short: The most important rule...

Keep it short: The most important rule of etiquette in voice mail is to keep your message short and to the point, says Kim Zoller, who conducts seminars on communications and interpersonal skills. Zoller notes that "the telephone call is often the first point of contact" in a business deal, and long messages can annoy customers. She suggests that talkative types leave themselves a very long message "and see if you like listening to it."

Shop and doc: Hospitals can be boring, scary and depressing, for visitors as well as patients. But consultants at Arthur Andersen say medical centers should install shops and restaurants for patients' family and friends to visit instead of a dull waiting room with outdated magazines. A few hospitals already have facilities beyond the standard gift shop and cafeteria, and Andersen says these services can be money-makers as well.

Advertisement

Pub Date: 10/13/96


Advertisement