As information phone line turns purple in Japan,company faces anger,profits


TOKYO -- Telephone sex has come to Japan, and it has gray-suited executives of the world's biggest corporation squirming -- with embarrassment.

Scores of phone-a-moan lines have taken over more than one-fourth of the business of Dial Q2, an 18-month-old information-call service that at first provided sports results, advertisements and medical guidance.

Going beyond the lead of tele-porn pioneers in the United States, Japan's entrepreneurs buy space in tabloid newspapers, sports dailies and mass-circulation magazines to run full-color photos of semi-nude women as promotions for tape-recorded sex programs or for a purported chance to talk with a female porn star.

For NTT, the national telephone company and the world's biggest corporation, the influx of pornographic telephone offerings has created a headache that, company officials say, far outweighs the revenue they bring in.

The company acknowledges that a spate of complaints has come in, especially from parents of teen-agers. Some of the parents said they found out about the pornographic lines only when their phone bills began to include hundreds of dollars a month in calls run up by their children.

The complaints have forced NTT to search for legal grounds to unplug the porn lines; to offer extended monthly terms to customers who find their phone bills suddenly out of control; and to provide a free service that blocks access to Dial Q2 at the customer's request.

They also have prompted a flood of newspaper and magazine editorials demanding an end to the pornographic telephone schemes.

Most have made a point of mentioning that, while NTT was legally privatized in 1986, the company has not yet sold most of its stock and is still owned mainly by the government.

Some articles have portrayed the telephone-sex lines as the product of attempts by Hisashi Shinto, the veteran executive brought in to guide NTT's transition from public to private, to shake up the mind-set he inherited from the government and inject some life into a stuffy bureaucracy that was about to face competition for the first time in its history.

Nihon Keizai Shimbun, the newspaper of Japan's corporate power elite, reported that Mr. Shinto brought lingerie advertising to one board meeting and told the company's directors they should "have the courage to sell even women's underwear" by telephone.

"The daring of Dial Q2 was born of Mr. Shinto's spirit," the article said.

Mr. Shinto resigned in March 1989 after being arrested and charged with bribery in the Recruit stock-for-favors scandal.

"NTT has decided to cancel the obscene-call lines," an official of the company's business department told The Sun last week.

But making a decision to pull the plug on porn is easier than finding a legal way to carry out the decision.

Japan's legal definition of pornography, which depends heavily on any display of pubic areas and leads censors to sandpaper out parts of pictures in imported girlie magazines, leaves plenty of scope for a flourishing trade in perfectly legal mid-core videotapes, magazines and other porn media.

Much of that is controlled by the Yakuza, Japan's strutting, tattooed, zoot-suited mobsters, who also control most prostitution and drugs here, as well as many kinds of legitimate entertainment. Most commentators assume that Yakuza syndicates also are behind most of the phone-a-moan lines.

Largely visual in its definitions, the standard has proved difficult to apply to phone lines that charge $40 to $50 an hour for hearing dirty talk.

"NTT has not yet come up with concrete measures" to unplug the pornographic lines, the business department official said, partly because it has not decided on "a screening system" to determine what kinds of calls are unacceptable.

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