"I keep hearing from providers, 'We don't take United Healthcare advantage,' " he said. "If I take a United Healthcare card, I have to show paperwork (from the system) that they'll be paid. If they don't take it, there's a phone number to call. Or, I'm told, 'You might have to pay for it, but surely all your expenses will be reimbursed to you.' That's not good enough for me. When I go into a hospital, I don't want to hear that."