The Harford County government buildings and facilities that lost computer, landline phone, Internet and email service early Friday morning had their service fully restored by late afternoon.

Service was restored to all systems as of 5:09 p.m., according to an announcement on the county's emergency radio network, which at no time was affected by the shutdown.


The computer related services were lost following an early morning power outage in downtown Bel Air that caused the county's servers to shut down.

The power outage occurred sometime between 2 and 3 a.m., according to county government spokesperson Cindy Mumby, who explained that standby generators failed to activate, which in turn caused the servers to shut down. The servers are located in the basement of the main administrative building at 220 N. Main St., she said.

Emergency communications and the 911 Center at a government annex in Hickory, which is north of Bel Air, were not affected Mumby said.

"Our IT staff are on-site and working on the problem; we don't have an ETA on when the service may be restored," she said.

Around 3 p.m. she said systems were coming back online and tests were still being run on various applications.

Mumby said shortly after 5 p.m. that employees, most which had left work for the day, had been notified the systems were operating again and were requested to call the county's help desk if they experienced any problems.

Mumby posted the following statement on the Harford County government Facebook page early in the morning:

"Friday April 22, phone lines and Internet services are out at county government office buildings in Bel Air due to an overnight power outage affecting the servers located at 220 S. Main St. The county's 911 call center and emergency operations located in Hickory are not affected and are functioning normally. We have been working on the problem and will provide updates as soon as possible. We apologize for the inconvenience and thank you for your patience."

Mumby said department heads were notified of the problem via their cell phones, as were employees.

The 220 South Main building was open for business, including the permit center and treasury cashiers, she said. Permit applications will be taken on paper and entered into the computers once they are operating; the cashiers can accept payments only by cash or check, not credit cards.

Other buildings and facilities affected included the County Council building on Bond Street, community services offices in Bel Air, the elections office in Forest Hill, parks and recreation headquarters on Tollgate Road in Bel Air and the Fallston recreation complex, Mumby said.

The Circuit and District courts in Bel Air are not affected by the outage, Mumby said; however, the State's Attorney's Office locations were affected.

The Harford County Sheriff's Office headquarters at 45 S. Main St., its precinct stations in Jarrettsville and Edgewood and the detention center on Rock Spring Road in Bel Air have not been affected by the computer outage, according to spokesperson Cristie Kahler.

"Everything is functioning as normal," Kahler said via text message. "No indications of any overnight issues. All systems have been tested."


This story is updated with a correction. The emergency and 911 communications systems were not affected by the computer server outages.