The culture and tone of a business is set at the top. If you encounter an excellent customer service representative, you can be certain the CEO of that company believes in treating customers like royalty. If a restaurant's kitchen is spotless, there's no question the owner or manager makes that a daily focus. The leadership displayed at the top of any company or organization shapes the behavior, priorities and culture of the associates who work there. A leader can make the workplace challenging, fun and rewarding … or boring, dreary and miserable. So what are some obvious qualities of an outstanding leader? This is the question I asked the 40 participants of the Leadership Carroll class of 2016 and their answers were very revealing.