THUMBS UP: It's rare for Carroll Hospital's Physician of the Year to be a relative newcomer, but Dr. James Clement is a rare find. Clement, who was born in Canada and went to high school and medical school in Haiti, has been with Carroll only since April 2015. And he is a contractor, which is a type of employee relatively new for the facility. Clement tried to deflect the credit for his honor to the others on his patient care teams, the nurses, the medical staff, case managers and pharmacists. But Carroll Hospital's chief medical officer, Dr. Mark Olszyk, said Clement has a unique and special skill set, basing that largely on the patient testimonials attesting to Clement's care and attention. Olszyk noted that it's remarkable how giving and considerate Clement was judged to be. Clement is sensitive to the concerns of patients, he said, because he has been a patient. "That's the time when you're vulnerable, you need attention," he told us. "Communication is everything. ... It's only five more minutes." Five minutes, repeated over and over, that set Clement apart.