A: It is demanding — I need to hone my time-management and organizational skills! A lot of dedicated and talented people work and live here — more than 400 staff and nearly 700 residents. We serve residents 24/7, 365 days of the year. Each day I help staff in any way I can to pull the rope, whether it’s eliminating roadblocks, streamlining processes, etc. I also listen to residents and their families. We exist for them, so meeting their needs and expectations is paramount.