How do I submit a virtual event?
You can submit a virtual event here, or go to our event calendar here and click on the “Add your event” button in the top right corner of the header. A window should pop up with the submission form. Tip: Make sure your browser is not blocking pop-ups. You will first need to create an account on CitySpark to submit and edit events.
A “Virtual Event” checkbox has been added to the event submission form, just below the description box. This should be checked for any event that is virtual, online, streaming, or otherwise allows for remote attendance.
Other tips for your virtual event listing:
- Add “Virtual” or “Online” or “Live Stream” to the title of your event.
- If the venue is not relevant to the event, consider using “online” or a similar term for the venue, leaving the street address blank.
- A city location is still required. Provide the city where the event originates.
- The start time should be the start time where the event originates (if you designate a location in Carroll County, enter an Eastern Time start time).
- Events may be free or paid. You can also state the event is free with donations encouraged.
- Make sure to check the “Virtual Event” checkbox.
Here is a peek at virtual events others have submitted:
I have a recurring event. Do I need to submit it for each date it occurs?
No. Please do not submit your event more than once, or it will create a duplicate. When you submit your event, under the Date and Time section you can select “Add Another Date” and add the additional dates for the event.
Can I submit an in-person event?
We are accepting submissions for in-person events that comply with state and local orders. Note: Listings that were approved before the pandemic may still display if they have not been removed by the organizer.
You can can submit an in-person event here, or go to our event calendar here and click on the “Add your event” button in the top right corner of the header. A window should pop up with the submission form. Tip: Make sure your browser is not blocking pop-ups. You will first need to create an account on CitySpark to submit and edit events.
What if I submitted an event but I don’t see it online?
All events need to be approved before they go live. Please allow up to 24 hours for this to happen, though during business hours approval often happens sooner. In some cases, if your event falls outside of the current radius, you may need to expand the included radius on the calendar for your event to appear.
How do I add a photo to my event?
Click on the “Browse” button under the Category and Image section. Only image files (jpg, png, gif) under 5MB in size will be accepted.
You can upload one image per listing. If you do not have an image, CitySpark provides free stock images you can choose from based on the category of the event.
Can I add a video to my event?
Yes. Provide the URL for a video under the Embedded Video section. You can add up to three videos to your event, and they will display just below the description on the event details page. However, keep in mind that your video(s) will be visible to the public only if you have selected at least the Enhanced level of promotion.
Can I edit an event after I have submitted it?
Yes. Find your event in the event calendar. Scroll down and next to the Contact Info will be an “Edit” button. You will be prompted to log in and make changes. Your changes will need to be approved by our team, which can take up to two hours.
How long does it take for my event to get approved?
It can take up to 24 hours for your event to be approved, though during business hours approval often happens sooner.
Who do I contact if I have more questions?
What happens if my event get cancelled?
If your cancellation is last minute, you should edit the title of the event to include “Cancelled" so our readers are aware.
How do I get my event featured?
Any event can be upgraded to an Enhanced Listing, a Featured Listing or a Premium Listing. You also have the option of sponsoring the entire calendar or distributing your listing to other event sites. You will be able to select the choice you want after you submit your event details and move on to the Promotion tab of the submission window.
I made a mistake on a promotion purchase. How can I make a change or request a refund?
If you need to change any part of your promotion order please contact CitySpark at email@example.com. Include your name, email, the order number, event title, and the change you would like to see. CitySpark does not provide refunds for promotions that have already been fulfilled, but in some cases may provide refunds or credits for promotions that have not yet run. Please contact them if you are seeking a refund at firstname.lastname@example.org.
I am having trouble logging in. Help!
You can reset your password by clicking on “Forgot Password” on the login page. An email will be sent to you with instructions for creating a new password. The token in that email may only be good for up to 24 hours. If it doesn’t work, you may need to submit a new “forgot password” request.
Didn’t receive the reset email?
If you don’t receive a reset email, one of the following may be happening:
- You may have a typo in your email address. Check to make sure you entered your email address correctly.
- It may be in your spam/junk mail.
- It may be getting held up by your email exchange. Make sure that you have white-listed cityspark.com with your email exchange/provider and then submit a new “forgot password” request.
How can I tell if I am logged in?
When you are logged in, you should see a silhouette at the top right of the calendar header. If you are logged in, it will be highlighted and when you hover over this it should say “Log out”. If it is grayed out, or says “Log in” when you hover, then you are not logged in.