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Maryland

Grace period on toll late fees extended until Wednesday; Maryland Transportation Authority urges customers to check for unpaid tolls

The Maryland Transportation Authority extended the grace period on late fees for video tolls until 11:59 p.m. Wednesday, giving customers an extra two weeks to pay.

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The nine-month grace period was set to finish at the end of November, but the MDTA board agreed to give customers more time after people with unpaid late tolls bombarded service centers.

The agency urges customers to check their accounts for unpaid video tolls before the $25 late fee kicks back in. Since the grace period was instated in February, MDTA waived $137 million in late fees for about 756,000 drivers and businesses that have paid their outstanding video tolls, the agency said.

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MDTA’s board voted in February to halt late fees on video toll bills during a time when agitated customers were unable to connect with short-staffed customer service representatives about outstanding bills after road tolls switched to electronic-only tolling. The nine-month grace period also acted as a solution to the chaos that followed MDTA’s decision to defer mailing video toll bills for a year and then send all backlogged bills and associated late fees to customers at the same time.

As part of a “customer assistance plan,” if a customer paid the full amount of their video toll transaction, then the civil penalty for paying late was waived.

Video tolls are separate from E-ZPass accounts, so MDTA encourages customers to check their accounts online at Find My Tolls. Starting Dec. 1, MDTA resumed referring unpaid toll bills and late fees to the Motor Vehicle Administration’s central collection unit. The MVA can suspend a person’s vehicle registration if they have more than $1,000 in unpaid tolls and late fees.

For the record

A previous version of this article misstated the time when the grace period ends. The Sun regrets the error.


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