The problem: A bench at a Randallstown bus stop is broken.
The back story: Certified nursing assistant Roslyn DeGraffinreid, 64, works long hours at a Randallstown nursing home before catching the bus home.
She says she and other riders like to sit as they wait for the No. 54 to arrive in the 9100 block of Liberty Road. But the wooden bench at the stop has been broken for at least two years, she says, and a second bench is starting to fail.
"Now it's more elderly people," she said. "Some of them got a walker and got to stand."
DeGraffinreid wasn't sure where to report the problem, so she contacted Watchdog.
Watchdog knew to call Ray Heil, a revitalization project manager in Baltimore County's office of community conservation. He had a bench replaced at a bus stop in Towson after residents at a nearby apartment complex reported it to Watchdog.
Heil said the Liberty Road benches would be replaced with steel ones within two months.
"There is a waiting period to have them fabricated and delivered, and we need to wrap it into a longer contract," he said.
Stops have varying levels of use, Heil said, and not every bus stop warrants a bench.
"There are bus stops where people are waiting to get on, and there are bus stops where people are getting off," he said. Stops headed into the city tend to have more people waiting, he said.
"We tend to place benches in commercial areas where there is more foot traffic and more people using the stop."
Watchdog noted that many bus stops along Liberty Road in Baltimore County have metal benches, but only as far north as the area near Brenbrook Drive.
Heil said those benches were added as part of a larger streetscape project by the State Highway Administration.
"There was a geographic limit to that project," he said.
Who can fix this: Ray Heil, revitalization project manager, Baltimore County's office of community conservation. 410-887-8022.
— Liz F. Kay
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