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Baltimore City

Baltimore City water billing customers might see temporary change as new software is implemented

Baltimore City water billing customers might see a temporary change in billing as new software is implemented, according to the city’s Department of Public Works.

DPW said in a news release Tuesday that as the new software rolls out, customers might see changes to their bill after Friday as it might cover a slightly shorter or longer period. The change is expected to be a one-time occurrence, the agency said.

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The adjustment comes as the Water Billing Operations Division implements RouteSmart Software beginning Friday that will help allow DPW to optimize the city’s automated meter reading technology.

“The RouteSmart software will enable DPW to optimize the City’s automated meter technology by regrouping the way we collect our readings, record usage, and the order in which we issue bills to our customers,” Acting DPW Director Matthew W. Garbark said in a news release.

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Customers will receive a letter in the mail further explaining the software change. For additional information, customers can call 410-396-5398 to speak with a customer support and services representative.


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