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City crews continue to fix water outages

Monica Amneus, 24, left, and Aaron Smith, 35, collect empty water jugs for their daily trip to Carma Cafe to get water. They haven't had running water in their rental apartment since February 15 due to a water meter problem. (Amy Davis, Baltimore Sun)

Baltimore's public works crews continue to fix water pipes, dropping the number of outages from 700 to 400 between Sunday and Monday.

Extreme freezing across the region caused problems for thousands of customers in the last two weeks, according to the Department of Public Works.

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Crews have been responding around the clock to nearly 5,800 water outage calls since Feb. 14, when the bitter cold first hit. There are about 30 water main breaks in Baltimore's water system.

Half of the city's 400,000 water customers are in Baltimore County.

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Rudolph S. Chow, who runs the agency, said he's sent hundreds of city employees to work throughout nights and weekends to restore service. The city also has expanded shifts for public works employees to 12 hours a day and increased the number of inspectors who examine water problems from seven to 36.

"We will continue to deploy all of the necessary resources in the face of this unprecedented challenge and restore service to all customers as soon as possible," Chow said in a statement.

The city's water infrastructure system is undergoing an overhaul as 400,000 water meters are being replaced and wireless technology is being installed.

Customers without water should turn off all taps in the house, according to the agency. That will help ensure the house doesn't flood when service is restored to the property.

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More breaks are possible as the weather is expected to warm up this week before falling below freezing again. As the ground thaws and refreezes, the water mains can shift and break.

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