Brown says that the laws surrounding the filing of complaints need tweaking. Since most complaints need to be notarized, they can't be filed online like in major cities such as New York. "It's a huge impediment for some people," she says. Not only do people typically have to trek to the police station to fill out the form, they then have to leave and track down a notary, pay a notary, and return the form. If they don't have a driver's license or an accepted ID, like say, young people, the elderly, the homeless, and some immigrants, a notary can't give the OK. It's also increasingly difficult to find notaries as the practice is falling out of use among businesses and government entities that move toward more online efficiencies. (And while places like banks tend to still have notaries on staff, few will notarize forms unless you are an account holder.) Brown says she has made sure her staffers are certified notaries so those walking through her doors have one less hurdle when filing a complaint.