But you also can chat live with a staffer, too, online. I checked it out. My questions weren’t about a personal problem, but I thought I would test it and asked other questions about the site. Because I’m with the press, the staffer referred me to the press office. But the response was quick. If you try it out, let us know how it goes.
Update: If you don't like the Internet, you can call the CFPB at 855-411-CFPB (2372).