Toyota to offer recall customers extra services

Baltimore Sun

WASHINGTON - Toyota is extending nationwide some recall-related services that it was offering to customers only in the state of New York. The added services will be tailored to a customer's needs and can include quick scheduling of repairs, pick up and return of their vehicle by the dealer, driving a customer to work, or providing alternate transportation such as a loaner or rental car. The services will be offered to all Toyota and Lexus owners in the U.S. whose vehicles are covered by sticky pedal, floor mat, antilock brake or drive shaft-related recalls. Toyota said it reached agreement with attorneys general in other states, including Maryland's Douglas F. Gansler, to offer the services. Maryland consumers who experience difficulty obtaining accommodations from their dealerships can contact the Consumer Protection Division at 410-528-8662.

- Associated Press

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