A sign at a Dunkin’ Donuts store in Baltimore offering coupons to customers who reported employees shouting in foreign languages has been removed, the company said Monday.
In a statement, Dunkin’ Donuts said the general manager of the West 41st Street store posted the sign “based on her own personal judgment” to address a “customer service and satisfaction issue.” The franchise owner determined the sign to be “inappropriate,” according to the statement, and had the sign removed. Neither the general manager nor the franchise owner was identified.
The sign, shared Monday morning on Twitter, read: “If you hear any of our staff SHOUTING in a language other than ENGLISH Please call 443-415-7775 immediately with the name of the employee to receive a coupon for FREE Coffee and a pastry."
A call Monday to the number listed on the sign went straight to voicemail. The sign was not displayed at the store as of 11:45 a.m. Monday. Employees at the location declined to comment.
Last month, a Johns Hopkins graduate was filmed ranting against Spanish-speaking restaurant workers in New York, the Associated Press reported.
In the video, attorney Aaron Schlossberg said he would be calling Immigration and Customs Enforcement to have the workers "kicked out of my country." He complained to another restaurant employee that "it's America" and that in a Manhattan eatery "staff should be speaking English."
Baltimore Sun reporter Nicholas Bogel-Burroughs and the Associated Press contributed to this article.