Long lines at Southwest ticket counters force changes to BWI security gate
By By Kevin Rector and The Baltimore Sun
Aug 19, 2014 | 8:42 PM
One of the principal security gates at BWI Thurgood Marshall Airport is being closed in the mornings because of congestion around the adjacent Southwest Airlines ticketing counters, according to airport, airline and Transportation Security Administration officials.
The shift started last week after officials found lines at the ticketing counters were blurring into lines at the security gate for Concourse B, particularly during busy morning hours.
"It has to do with the safety and commingling of passengers," said TSA spokesman Ross Feinstein, who said entering and exiting through the gate had become a concern.
The security checkpoint is only closed during morning rush hours, he said, calling it a "temporary solution" as the agency works with BWI and Southwest to address the concerns.
Some passengers have complained about the closure and its effect on wait times, but Whitney Kidd, an airport spokeswoman, said security waits have remained around the airport's average of 20 minutes.