Sun photo/Barbara Haddock Taylor
A few weeks ago this blog reported how MARC rider Melissa Schober wrote to Maryland Transit Administration chief Ralign T. Wells (above) about her experiences on one terrible night on the Penn Line, only to receive in return a form letter addressing the horrors of another night on the MARC. Meanwhile, the reply sent under Wells' name blew off the pertinent questions she had about the MTA's contract with Amtrak to operate the Penn Line.
After the mistake was called to Wells' attention, he called Schober to apologize and later followed up with a written reply. To me, it looks like a good recovery and a candid assessment of the pros and cons of seeking another operator. What do MARC riders think?