Here's a happy ending to a frustrating situation!

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Anne of Manchester, who first read about the recall of 1.5 million Durabrand DVD players sold at Walmart here at Consuming Interests, finally got her $29.99 back from Walmart on Tuesday, but it wasn't easy.

"No one at Walmart knows how to handle a defective return or recall, and the whole thing started over again today as it did yesterday," she wrote in an e-mail.

After talking with a series of managers and clerks at the Hampstead store who asked her for both the original receipt and the missing battery plate for the remote control, she convinced them to give her her money back.

They tried to give her a gift card, she said, but she said she told them "that in light of them already selling one defective piece, I am not buying another one from them, and they gave me the cash."

I e-mailed Walmart spokeswoman Melissa O'Brien about this encounter and she said staff at the Hampstead store were unaware of both the recall and Walmart's policies about them.

As she said yesterday, customers don't need all the parts, the original packaging or the receipt to return a recalled product to Walmart. 

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