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Verizon woos customer spurned by AT&T

Tamara Granger feels like the belle of the ball now.

Do you remember Granger? I wrote about the 38-year-old account executive in Sunday's paper when AT&T sent her a Dear John letter, asking her to please take her business elsewhere.

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To paraphrase the letter, AT&T basically told her: It's not you. It's not me. It's no one's fault. These things happen. Our relationship just isn't working anymore. We think you should move on. You'll find a better relationship with someone else. Call us if you need closure.

Needless to say, after five relatively good years together, Granger felt snubbed and unloved. Unloved, that is, until Verizon started wooing her this week.

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If you didn't read my column (which you should!), AT&T said Granger's pattern of use had changed when she moved temporarily to Montana. Since she was in a territory outside of the carrier's service area, it was costing AT&T more money to connect her calls through another carrier than the $50-plus Granger was paying them monthly.

In other words, it was nice knowing you, but Hasta la vista, baby.

I'm being a little cavalier about it, but in AT&T's defense, they did have a good business reason for taking that action. Even Granger said she understood after they explained it to her, although she was still sore about the letter coming out of the blue and the tone of the communique being somewhat abrupt.

Granger said she was ready to move on. But then AT&T discovered that she had moved back to Baltimore. Perhaps, AT&T said, they could give the relationship another shot.

But just to make sure she wasn't making any hasty decisions and rushing back into a union that might be taking her for granted, Verizon said, AT&T's rival wanted to toss in its hat, too.

Upon reading about her unfortunate dumping in the paper, Verizon Wireless' John Johnson contacted me and asked if I could please pass along his name and number to Granger. He wants to make sure she knows there are others out there who are eager to commit to her.

When last I left her, Granger was still mulling over both suitors, feeling ever so wanted again.

(Coverage map courtesy of AT&T)

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