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American Airlines: Not the way to handle a PR crisis

American Airlines is canceling hundreds more flights because the FAA says the planes aren't airworthy. Sez the Dallas Morning News:

Sounds pretty technical and nonserious. But the first rule of crisis corporate PR is: When regulators have a problem with your business, even if it IS technical and nonserious, you don't say so. The AA press release says:

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They're all safety-of-flight issues, American. That's why the FAA is flunking your planes.

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