Wegmans Pharmacy ranks highest among supermarket pharmacies in customer satisfaction, a J.D. Power study shows.
The J.D. Power 2015 U.S. Pharmacy Study, released Monday, measures customer satisfaction at pharmacies at chain drug stores, mass merchants and supermarkets. It looked at prescription ordering, the store, cost-competitiveness and both pharmacist and non-pharmacist staff. The study also ranked mail-order pharmacies.
Wegmans, a family-owned chain that operates 86 supermarkets in Maryland and five other states, drew the top ranking in the supermarket category, followed by Publix and H-E-B. In the mass merchant category, Target ranked first, followed by Sam's Club and Meijer.
Customer satisfaction with pharmacies has remained relatively stable, despite all the changes in the healthcare industry, the survey found. Overall satisfaction with supermarket pharmacies and with chain drug store pharmacies improved compared with 2014 results, while satisfaction with mass merchant and mail order pharmacies decreased slightly.
"Our pharmacy employees have built relationships with our customers that start with caring," Wegmans CEO Danny Wegman said in a statement. "The results of this study are important because they show the extent to which our customers value those relationships and trust our people."