Baltimore Sun

Partial transcript of flight attendant's call

Flight attendant Betty Ong's call to an American Airlines operations desk on an emergency line Sept. 11, 2001:

OPERATIONS: What's the number of your seat?

ONG: OK. I'm in the jump seat right now. That's 3R.

Q: What is your name?

A: My name is Betty Ong. I'm Number 3 on Flight 11.

Q: OK.

A: And the cockpit is not answering their phone. There's somebody stabbed in business class, and we can't breathe in business. Um, I think there is some Mace or something. We can't breathe. I don't know, but I think we're getting hijacked.

Q: Can you describe the person, that you said someone is shot in business?

A: I'm sitting in the back. Somebody's coming back from business. If you can hold on for one second here, they're coming back.

Our Number 1 got stabbed. Our purser is stabbed. Nobody knows who stabbed who. We can't even get up to business class right now because nobody can breathe. Uhhh, our number one is stabbed right now.

(garbled) Our Number 5, our first class passenger, er, our first class galley flight attendant and our purser have been stabbed. And we can't get into the cockpit. The door won't open.

Q: This is operations. What flight number are we talking about?

Q: At this point we are talking about Flight 12.

Q: Flight 12. OK.

A: No, we're on Flight 11 right now. This is Flight 11.

Q: This is Flight 11. I'm sorry, Nadine.

A: Boston to Los Angeles.

Q: Yes.

A: Our Number 1 has been stabbed, and our 5 has been stabbed.

Q: Can anybody get up to the cockpit? Can anyone get up to the cockpit?

A: We can't even get into the cockpit. We don't know who's up there.

Dial tone