Question: I recently took a flight and was very concerned to see an enormously obese person manning the emergency exit row (in fact, he occupied two seats). When I say "enormous" I am not exaggerating. He was perhaps 500 pounds and there's no way that he could fit through the tiny over-wing exit. In fact, he would have simply blocked the egress of other passengers because he was so large. I brought this to the attention of the flight attendants but they basically shrugged their shoulders and moved on. Other than bringing this issue to the attention of the airline in question, what other organizations should I make my concerns known to?
Answer: I, too, have seen inappropriately large people sitting next to the over-wing exits. I would bring your concerns to the attention of the Federal Aviation Administration, Airlines for America (the industry trade group), the CEO of the airline you were flying, and the United States Department of Transportation.
Prague from New York JFK for travel in August and paid more for a nonstop flight than a connecting flight. Now I received an email from Delta saying that the return flight changes planes in Paris and it's leaving three hours earlier than before, at an inconvenient time. Is there anything I can do about this? I wouldn't mind except I paid about $100 more for the nonstop service than the connecting flight.
A: There are many reasons why this could have happened, such as a change of equipment. However, I see that Delta still flies this route nonstop in both directions, as well as offering connections through Paris, Brussels or Amsterdam. So there's no reason why they should have put you on a connecting flight. In fact, the connecting flights appear to cost a bit more than the nonstops. I would pester Delta to put you back on your original flight, which I believe is Flight 211 from Prague. I've seen this happen time and time again, especially with Delta for some reason, and in my experience repeated attempts to regain the original flight itinerary do pay off.
George Hobica is founder of the low-airfare listing site Airfarewatchdog.com.
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