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Ask Airfarewatchdog.com: Flier sees red over JetBlue's schedule change
Q: I am angry at JetBlue. My little sisters and I are traveling to Montego Bay for a Sept. 7-10 trip. The youngest and I are traveling out of New York on BWIA non-stop. The middle one is flying out of Boston on JetBlue. The flight we booked on purpose was supposed to leave Boston around 6 a.m., connect in Orlando and get her into Montego at 10:54 a.m. We booked this flight because we bought tour packages worth $675 per person that include transportation and security leaving from Montego at 1 p.m. that day to Kingston National Stadium and back. The flight was purchased in May. These packages are non-refundable and the bus leaves Montego Bay exactly at 1 p.m. Without explanation, JetBlue on June 19 sent my sister an e-mail saying there's a schedule change and she will land at Montego Bay at 1:15 p.m. We have tried arguing with them over and over again, like asking them to fly her into Orlando the night before (which is still inconvenient for her) and pay for her hotel at Orlando Airport, and they are not willing to do that. All they say is they are willing to change her flight (for a fee!) to Kingston. Outrageous and I don't want her to travel alone from Kingston Airport to the Stadium. Any advice? What should we do? Please help.
By George Hobica, Airfarewatchdog.com (MCT)
August 20, 2012