CONSUMER ALERT Federal Communications Commission FOR IMMEDIATE RELEASE: NEWS MEDIA CONTACT: June 15, 2009 Rick Kaplan, 202-418-1728 Email: firstname.lastname@example.org Mark Wigfield 202-418-0253 Email: email@example.com WASHINGTON, D.C Consumers having difficulty receiving certain television channels following the June 12 transition to digital TV should try these two tips for better reception: "double rescanning", and double-checking and relocati! ng their antennas. Meanwhile, local broadcasters are working to resolve those issues that originate with their signal.
Many consumers already know about the need to run the "scan" function on their digital
converter boxes or digital TV sets periodically following the June 12 digital TV transition.
Scanning searches for and "remembers" the available digital broadcast channels.
But in some cases where stations moved their digital frequencies on June 12, simple
scanning may not be enough. There is a procedure sometimes called "double re-scanning"
that can clear your box's memory of saved channels. These earlier scans may have saved channel
information that is now incorrect.
DTV RECEPTION PROBLEMS?
Try "double rescanning"
Double-check and relocate your antenna
Double Check & Relocate Your Antenna
You must have a "VHF/UHF antenna. "Rabbit ears," rods, or other elements are needed
to pick up channels 2-13 (VHF), and a circle, bow-tie, or other element is needed to pick up
channels 14-51 (UHF). Some antennas marketed as HDTV ant! ennas don't perform well on VHF
channels; some antennas are VHF or UHF-only.
For the best reception of channels 2-6, extend the rods all the way out. For the best
reception of channels 7-13, reduce the length of the rods to12-18 inches.
Location, Location, Location
The location of an indoor antenna is key. And one of the most popular spots for indoor
antennas on top of the TV may not be the best. Consumers having trouble with digital TV
reception should try moving their antennas to one of these locations:
Near a window
As high as possible
Away from other electronic equipment, including computers, VCRs, DVD
players, converter boxes, and the television itself
Change the direction the antenna is facing
Rooftop antennas may be needed in some instances
Consumers may need to run the "scan" function again on their converter boxes after
moving the antenna
For mo! re information about antennas and rescanning, visit www.DTV.gov. See the
"Install a Converter Box" link for scanning tips." See the pages on Fixing Reception Problems
and Troubleshooting Guide for antenna questions. Instructions posted on the DTV Reception
Maps page show how to use the maps to choose an antenna. Also, see the DTV Made Easy
for reporters covering the DTV transition are available in the DTV Media Toolkit at
WHYY, 120 North 6th Street, Philadelphia, PA (215) 351-1200
4322 North 5th Street, Philadelphia, PA 19140
Franklin Mills Mall, 1455 Franklin Mills Cir., Philadelphia, PA 19154
Cheltenham Sq Mall, 2385 Cheltenham Ave., Philadelphia, PA 19150
Roosevelt Mall, 2327 Cottman Ave., Philadelphia, PA 19149
The Gallery, 901 Market Street, Philadelphia, PA 19107;
Plymouth Meeting House, 500 W Germantown Pike, Plymouth Meeting, PA 19462
Northeast Community Center, 3850 Woodhaven Rd. Philadelphia, PA 19110
South Philadelphia CC, 1100 Bigler St., Philadelphia, PA 19115
International House, 37th and Chestnut, Philadelphia, PA 19144
James Spring Memorial, 1845 W Huntington Street, Philadelphia, PA 19132
Fishtown Recreational Center, 1201-1251 Montgomery Ave., Philadelphia, PA 19125; Bryant Baptist Church, 1140 South 19th St., Philadelphia, PA 19146
FYI: KYW has been designated the Philly market "nightlight" station, which means for 30 days after today they will broadcast information about the what a viewer needs to do to comply with the DTV transition. They will NOT be broadcasting any regular programming on the analog signal.
Free Converter Box Installation
Apollo Industries, LLC 800-504-5677
Installs Inc., LLC 800-582-4250
The Idea Guy, LLC 888-898-8729
R&D Training & Tech Service 866-202-4596