A 4-year-old Aurora girl was reunited with the dispatcher she spoke with when she called 911 to save her mother’s life.
Operator: she's not answering you?
Livia: No, but her head hurts cause she's showing me what hurts
Operator: she's showing you her head hurts?
Livia: uh huh
Operator: OK and is she bleeding anywhere Livia?
Livia: Well No.
The little voice on the line belongs to 4-year-old Livia Jensen of Aurora, IL, who was calm and collected during a 911 call that may have saved her mother's life.
Livia's mother Diana suffers from Lupus Disease and sometimes has debilitating attacks of pain
That leaves her unable to move or speak. On Sunday afternoon she collapsed in her living room-- fortunately her daughter was right there and knew to pick up the phone on the desk and call for help.
Diana Jensen said she “tried to talk to Livia, but couldn't get words out, I kinda went down and I didn't tell her what to do, she just did it."
Livia knew to call 911 and she had her address memorized. The 911 dispatcher said she handled the call better than most adults. On Wednesday afternoon the 911 dispatcher got to meet the little girl in person. Jill Schmidt has 24 years’ experience as a dispatcher; she greeted Livia with a hug and a few presents.
Operator: OK can you stand by mommy and tell me if her stomach is going up and down?
Livia: mommy is your stomach going up and down?
"She answered all my questions, she knew where she lived and she knew to ask her mom question,” Jill said. “She knew everything she needed to know."
Operator: is that mommy in background?
Livia: I'm talking to 911- help is on the way, Mommy"
It was also an emotional meeting for Livia's mother, who says the dispatcher should get just as much credit as her daughter for getting her the help she needed.
This is the first time Schmidt has ever met someone she's helped over the phone.
"It's amazing, it reminds why I do the job, all dispatchers have handled a call like this, but to be able to talk to someone as exceptional as Livia and how well she did, it reminds me of why I like to do the job and why I love it so much," Jill said.
Schmidt says she hopes all parents of young children will make sure their kids are as prepared as Livia is when it comes to an emergency