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Triple Crown
Schedule adjustments put Southwest Airlines' on-time performance back on course

DALLAS In August 2013, Southwest Airlines tightened its schedule so it could add more flights during the day. In fact, it created the equivalent of 16 more airplanes of flying, without adding the airplanes. It spent the following 12 months trying to clean up the ensuing operational mess. The change created what one might consider the biggest operational snafu in the Dallas-based airline's history, as measured by late flights. The airline ended the debacle only by revamping its schedule this August and reversing last summer's mistake. It is only now to the point that the airline's executives can relax somewhat and conclude that operations are back to normal. "Well,...

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