| Nov 6, 2013
| 2:45 PM
Mayor Rahm Emanuel on Wednesday defended the switch to the CTA's new Ventra fare card system despite major problems with the program's rollout.
Difficulties have abounded, from riders having trouble obtaining Ventra cards to getting overcharged for...
| Nov 14, 2013
| 6:04 AM
The troubled Ventra fare-payment system took another hit during the Wednesday evening rush hour when some card readers at 60 of the CTA’s 145 train stations failed, resulting in 15,000 free rides for commuters before the problem was fixed, according...
| Nov 15, 2013
| 5:14 AM
The CTA and its Ventra contractor said Thursday they still could not trace the source of a widespread computer problem during the previous evening’s rush period that knocked out 165 Ventra fare card readers at 60 rail stations, although no new...
| Nov 22, 2013
| 9:50 AM
Ventra, the CTA's new fare payment system, has seen "improvement in nearly every performance area since Nov. 5," but "much more progress [is] required," according to a progress report the CTA released today, its first since the agency slowed its...
| Nov 29, 2013
| 6:03 AM
The CTA has sent questionnaires to riders still using their Chicago Card Plus cards to solicit feedback on why they have not switched to Ventra, the CTA's controversial new fare payment system.
The questionnaires, which ask participants if they have...
| Dec 13, 2013
| 10:54 AM
CTA bus passengers using Ventra cards are boarding and paying their fares much more quickly since recently completed software upgrades that have reduced the need for riders to repeatedly tap the cards on reader boxes, the transit agency reported today....
| Dec 18, 2013
| 3:55 PM
The CTA has seen no financial damage from uncollected revenue related to the glitchy Ventra fare-payment system, according to a cursory audit released Wednesday that contained no numbers to support its root claim.
Michael Zumach, an auditor for the...
| Jan 7, 2014
| 1:58 PM
In one of the most comprehensive campaign criticisms leveled in the early Republican primary season for governor, the running mate of state Sen. Kirk Dillard assailed rival Bruce Rauner's wealth and connections and questioned whether he was a "true...
| Nov 6, 2013
| 5:15 AM
The top corporate official representing the publicly maligned Ventra fare-collection system traveled to Chicago on Tuesday to apologize for “unacceptable’’ technical and customer service problems that have cost CTA riders time and money....
| Oct 31, 2013
| 10:24 AM
Ventra will triple the number of representatives answering phones at its call center to 300 starting Friday, filling a directive from the CTA to improve customer service.
The CTA voided an early October transition deadline to stop disposable card...
| Oct 20, 2013
| 4:31 PM
Thousands of commuters will board the CTA Red Line along the Dan Ryan branch Monday for the first time in five months after a massive rebuild that will also deliver something its riders haven’t experienced in decades: zero slow zones.
| Oct 23, 2013
| 11:22 AM
Trains run slower than 35 mph on nearly 11 percent of the CTA rail system, which is the lowest percentage the agency has posted since December 2011, according to data the CTA released Tuesday.
The CTA this week reopened the Red Line south of Roosevelt...