Try digitalPLUS for 10 days for only $0.99

Topics

Mary Pat Clarke
Baltimore City Council probes CitiStat agency that aims to improve government
Baltimore City Council probes CitiStat agency that aims to improve government

After hearing complaints from residents about potholes and other quality-of-life issues, City Council members demanded answers Monday from the Cabinet official whose agency uses data to monitor city services. CitiStat Director Mark Grimes fielded questions for 90 minutes on the data-driven agency and whether it has faltered in its mission to make government more efficient since he took over in January 2014. Council members raised concerns that CitiStat is failing to analyze data from the 311 call center, which fields complaints and requests for services. They also questioned Grimes about failing to complete CitiStat reports and post them online. "Mr Grimes, we're practical...

Loading

66°