The TSA may be ready to talk to you now.
The Transportation Security Administration, following the lead of several major airlines, is considering a plan to respond directly to questions and comments from travelers, via Twitter.
The agency that was formed in the wake of the Sept. 11, 2001, terrorist attacks sent out a solicitation last week for a business to help the TSA create a web-based system that lets a team of ten employees respond to Twitter posts aimed at the agency. The TSA would reply with the handle @AskTSA.
“Our goal is to improve the traveler’s experience through one-to-one conversations on Twitter to actively assist customers before, during and after their...