Bill Henry

It's time for real solutions at the Department of Public Works

It's time for real solutions at the Department of Public Works

The latest water billing computer glitch seems to be just another day at the Department of Public Works (“DPW announces glitch in latest Baltimore water bills,” Sept. 18). After accidentally shortening the billing cycle for some customers, DPW issued a statement without so much as a short apology for the inconvenience this causes for residents who will see higher bills next month to offset the difference. This all comes after water rates have quadrupled since 2000.

It’s clear: Baltimoreans can’t catch a break from the rate hikes and billing problems at DPW....

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