Before you buy your next holiday gift, book a flight, or purchase tickets to a
holiday event, Tod Marks says check out Consumer Reports' "Naughty and Nice"
"Consumer Reports is out with a collection of company policies we like or loathe, depending upon how consumer-friendly they are. Our list was put together with input from reporters and editors at Consumer Reports, along with Our Facebook fans, and sister site, the Consumerist.com," says Marks.
Return policies, not surprisingly, factor in heavily. Outdoor store R-E-I made the "Nice" list with its super-friendly return policies.
Marks says, "They'll accept any item for any reason at any time. And it doesn't matter
whether you bought it online or at a store or even at their outlet. You can
send it back or bring it back, no matter where you bought it."
But Game Stop is on the "Naughty" list with its laundry list of return conditions and this proclamation: "We reserve the right to refuse any return."
American Apparel is naughty, too. "They have two different return policies, one for in-store customers, another for those who buy online," adds Marks.
And watch out for RadioShack, which admits it sometimes charges online and in-store customers different prices.
And while Southwest made Consumer Reports' 'Nice' list last year, it's now landed in 'Naughty' territory, along with AirTran, which charges six to 20 dollars to reserve a seat when you book.